The
societal marketing concept calls upon marketers to build social and ethical
considerations into their marketing practices. They must balance the
conflicting criteria of company profits, consumer want satisfaction, and public
interest. Yet a number of companies have achieved notable sales and profit
gains by adopting and practicing the societal marketing concept.
The
societal marketing concept holds that the organization should determine the
needs, wants and interests of target markets. It should then deliver the
desired satisfactions more effectively and efficiently than competitors in a
way that maintains or improves the consumer’s and the society’s well-being. The
societal marketing concept is the newest of the five marketing management
philosophies. The societal marketing concept calls upon marketers to build
social and ethical considerations into their marketing practices.
This
is an extension of the marketing philosophy wherein marketing philosophy is put
into action and practice. By implementation of marketing concept to achieve the
maximum consumer satisfaction, sometimes the larger social interests are
ignored and overlooked by the marketers. e.g. customer prefers Frooti
tetrapacks. Tetrapacks are bio non-degradable. They litter the environment with
waste materials and create. In the societal marketing, eco-friendly packages
are developed. Now eco-friendly products are available. The purpose is to
fulfill the social responsibilities of the business and to achieve maximum
social welfare. Marketing companies producing bady milk powder, advertise that
mother’s milk is the best milk. The social responsibility of marketers demands
that they should act as agent of change. They have an obligation towards
society to bring about positive changes in social values. The process of
marketing should be so used that they may help in social participation and
enlightenment. It is aimed at generating customers satisfaction and long-term
consumer and public welfare as a key to satisfying organizational goals and
responsibilities.